Igniting Workplace Enthusiasm

Tuesday, May 02, 2017

How to Replace Conflict with Cooperation

Tuesday, May 02, 2017
09:00 AM - 05:00 PM

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Course Information

The ability to deal with people is even more important today with the pressures of our fast-paced environments. Being able to handle conflict in a productive way is frequently mentioned as one of the most challenging skills for people.
Join us for our one-day seminar "How to Replace Conflict with Cooperation".
The objectives of the seminar are:
1. Diagnose conflict within your organization
2. Analyze your conflict response style
3. Identify anger triggers and remain poised in conflict situations
4. Encourage collaborative problems solving and gain consensus
5. Learn a variety of strategies for managing conflict
"The ability to deal with people is as purchasable a commodity as sugar or coffee, and I will pay more for that ability than for any other under the sun." John D. Rockefeller


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Dale Carnegie San Diego
2831 Camino Del Rio South #202
San Diego, California 92108
United States

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Module 1: Discover the Problem
- Define conflict
- Cover the drivers of conflict resolution
- Identify root causes of conflict vs. symptoms
Module 2: Remain Poised in Tough Situations
- Identify anger triggers, conflict response style
- Explore Dale Carnegie’s Principles on how to give criticism without raising resentment
- Practice remaining poised in tough situations
Module 3: Explore Resolution Strategies
- Cover principles to control and influence our and others escalating conflict
- Practice empathetic listening and explore others’ conflict styles to enable us to better approach conflict resolution
- Learn a consensus technique of collaborative problem solving

2831 Camino Del Rio South #202
San Diego, CA 92108
P: 619-488-6488

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The San Diego office proudly serves all of Southern California. We specialize in sales training and management classes, including corporate training, leadership seminars, management consulting and more.
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