Cancellation, Attendance, and Transfer Policies

Cancellation and Refund Policy

Dale Carnegie will provide you with a complete refund if you cancel your enrollment prior to the start of your course or if you do not attend any part of the course.

Refunds will be issued to the student within 45 days from the date of cancellation, or the first day of the course, whichever is earlier.
 
If you attend all or part of a course, no refunds will be provided.

We reserve the right to cancel classes. 
Please insure, if you are traveling, your hotel reservation is refundable in case of course cancelation as we are not responsible for cost of travel to attend the program.

Attendance Policy:

Dale Carnegie Training is committed to providing you the best possible learning experience.  To ensure you have time to prepare for your session we would recommend you arrive a minimum of 15 minutes prior to the start of your program.  Any participant who arrives more than 30 minutes after the session start will be considered "absent" for that session and will not receive attendance credit.  To successfully complete your program and receive your certificate you must attend a 85% or more of the program sessions for a time phased program. For example if your program is 8 sessions over a period of weeks,  you will need to attend 7 of 8 sessions to successfully complete the program. For 2 and 3 day programs you will need to attend 100% of the sessions to successfully complete.

Transfer Policy*

A registrant may transfer once without a transfer fee. Any additional transfers will be subject to a $75 fee ($25 for one-day seminars). All credits for paid courses and seminars will expire one year after they are issued.

A 5% service fee is attached to any request to change payment from one credit card to another.

*Transfer and Cancellation Policy varies by location. Please contact your local office for more information.